A Look into American Airlines Inflight Services: International, First, and Business Class

American Airlines offers a range of fare classes and services, but has faced criticism for reliability and customer service. In this article, we explore inflight services and customer reviews to help you make an informed decision.

American Airlines, the world’s largest airline, offers a range of fare classes and services to cater to the needs of various travelers[1][2]. However, the airline has faced criticism for its reliability and customer service[3][4][5][6]. In this article, we will explore the inflight services offered by American Airlines in international, first, and business class, and discuss customer reviews and ratings to help you make an informed decision.

International Flights

American Airlines offers a high level of service on shorter-distance international flights[1]. The airline’s modern fleet, which includes Boeing 787 Dreamliners, 737MAXs, and Airbus A321neo models, ensures a comfortable flying experience[7]. On long-haul flights, all aircraft feature a 1-2-1 seating arrangement in business class, providing easy aisle access for passengers[7]. The airline has also committed to net-zero carbon emissions by 2050 and was named Eco-Airline of the Year in 2023[7].

Passengers on American Airlines international flights have generally reported positive experiences, with good inflight service and entertainment options[8]. However, some customers have faced issues with flight cancellations and poor customer service[4].

First Class

American Airlines is the only North American airline to offer both business and first-class services[7]. The first-class experience includes premium check-in facilities, priority boarding, and access to the Flagship Lounge at select airports[9]. The airline’s first-class seats provide ample space and comfort, with passengers praising the cabin comfort and entertainment options[10].

However, some customers have reported dissatisfaction with the cabin crew and inflight meals in first class[10].

Business Class

American Airlines’ Flagship Business cabin offers great bedding and the best seating layout among US carriers[7]. The airline has received positive reviews for its business class experience, with passengers appreciating the comfortable seats, amenities, and food and beverages[7][11].

Nevertheless, some customers have found the cabin crew service in business class to be below par compared to competing carriers[11].

Comparisons with Delta Airlines

Delta Airlines, another major US carrier, has received generally positive reviews for its inflight services, customer service, and overall flying experience[12]. While both American and Delta Airlines offer a range of services and fare classes, Delta Airlines may have an edge in terms of customer satisfaction and reliability.


American Airlines offers a variety of services and fare classes to cater to different travelers’ needs. While the airline has faced criticism for its reliability and customer service, it has also received praise for its comfortable cabins, modern fleet, and commitment to sustainability. Ultimately, your choice of airline will depend on your priorities and preferences. If you are aware of the potential downsides and set your expectations accordingly, you may have a positive travel experience with American Airlines.

[1] https://www.aa.com/i18n/travel-info/experience/travel-experience.jsp
[2] https://www.travelandleisure.com/airlines-airports/american-airlines-reviews
[3] https://www.forbes.com/sites/geoffwhitmore/2023/01/18/the-worlds-most-unreliable-airlines/
[4] https://www.airlinequality.com/airline-reviews/american-airlines/
[5] https://www.yelp.com/biz/american-airlines-los-angeles-5
[6] https://www.anytraveltips.com/travel-listing/american-airlines-good
[7] https://www.businessclass.com/airlines/reviews/american-airlines-business-class
[8] https://www.nothingfamiliar.com/american-airlines-international-flight/
[9] https://skytraxratings.com/airlines/american-airlines-rating
[10] https://flight-report.com/en/airline/24/american-airlines/
[11] https://upgradedpoints.com/travel/airlines/american-airlines-review/
[12] https://www.tripadvisor.com/Airline_Review-d8729020-Reviews-American-Airlines

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