How to Get a Refund from Alaska Airlines: Conditions and Procedures

Learn how to request a refund from Alaska Airlines following their 24-hour cancellation policy. Discover the eligibility criteria and exceptions.

Alaska Airlines offers a full refund through their 24-hour cancellation policy, allowing passengers to cancel their flights within 24 hours of purchase for a full refund[1][2]. However, there are certain conditions that must be met for a ticket to be eligible for a refund or credit[1]:

  • The ticket must have been issued at alaskaair.com, an Alaska Airlines reservation call center, or an Alaska ticket counter.
  • The ticket must not contain a Saver fare beyond the first 24 hours after booking.
  • The ticket must not contain a government fare.
  • The ticket must not be more than one year from the date of original purchase, or for partially used tickets, not be more than one year from the original outbound travel date.
  • The ticket must not be part of a group or vacation package booking.
  • The ticket must not contain an unaccompanied minor booked on a carrier other than Alaska Airlines.
  • The ticket must have been purchased using US dollars as the form of currency.

Refundable reservations that meet these criteria may be refunded to the original form of payment[1]. Wholly unused nonrefundable reservations, including Saver fares, canceled within 24 hours of initial purchase may also be refunded to the original form of payment[1].

How to Request a Refund

If you purchased your electronic ticket on alaskaair.com, you can request your refund online as long as the ticket is wholly unused[3]. For refunds on all other refundable electronic tickets, you should contact Alaska Airlines Reservations for assistance[3]. If you have a paper ticket, you can take it back to the place of purchase (e.g., travel agency or any Alaska Airlines ticket counter) or mail it to Alaska Airlines for processing[3].

To check the status of a refund request, you can call Alaska Airlines at 206-392-7722 on weekdays between 9:00 a.m. – 12:00 p.m. and 1:00 p.m. – 4:30 p.m. (PST) [3].

Exceptions and Additional Information

Alaska Airlines allows a full refund for any fare, including nonrefundable tickets, requested within 24 hours of the initial purchase, as long as the flight is not scheduled to depart within 24 hours of booking[4]. After 24 hours from booking, nonrefundable tickets are ineligible for refunds, but you do have the option to receive a credit certificate for the amount of your flight or have the funds deposited into your My Wallet account[4].

If you purchased a ticket from a third-party site, such as Travelocity or a travel agency, you will need to contact them directly for refund assistance[4]. Additionally, if Alaska Airlines changes or cancels your flight, they may offer an exception and provide a refund[4].

In summary, Alaska Airlines offers refunds for eligible tickets, with a 24-hour cancellation policy for all fares. Be sure to check the specific conditions for your ticket and contact Alaska Airlines or the third-party seller if you need assistance with your refund request.

Citations:
[1] https://www.alaskaair.com/content/travel-info/help/refund-eligibility
[2] https://sparefare.net/blog/Can_I_cancel_my_Alaska_Airlines_flight
[3] https://www.alaskaair.com/content/about-us/customer-commitment/customer-commitment-process-refund
[4] https://www.nerdwallet.com/article/travel/alaska-airlines-refund-how-to

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