Canceling a flight with Southwest Airlines is quite simple and can be done online or through their mobile app. Southwest Airlines has a flexible cancellation policy, and they do not charge any cancellation fees. To cancel your flight, follow these steps:
- Go to the Southwest Airlines cancellation page at southwest.com/cancel or open the Southwest mobile app and select “Look Up Reservation” in the menu.
- Enter your confirmation number and the passenger’s name on the reservation.
- Follow the on-screen instructions to cancel your flight.
Alternatively, you can call the Southwest reservations department at 800-435-9792 to cancel your flight. If you included your Rapid Rewards number on the initial reservation, you can find the flight on your My Account page.
As long as you cancel your flight more than 10 minutes before its scheduled departure time, you will have the option to receive a refund to your original form of payment or convert the airfare into flight credit for future travel. For non-refundable reservations canceled within 24 hours of booking, you can receive a refund of any fare (including Wanna Get Away and Wanna Get Away Plus) back to the original form of payment or choose to convert the airfare into flight credit, assuming it was also canceled within 24 hours of booking and in accordance with the No-Show Policy.
If Southwest cancels your flight in the middle of your trip, work with the gate agent or customer service to be rebooked for free on the next available flight. If you decide not to travel due to the cancellation, Southwest must refund the unused portion of your ticket and any other fees that you paid for that flight, including checked bag and Early Bird check-in fees.