How to Contact Southwest Airlines Customer Service: Phone, Social Media, Email, Live Chat, and Mail

Discover the various ways to contact Southwest Airlines customer service, including phone, social media, email, live chat, and mail. Get the assistance you need.

Southwest Airlines is known for its excellent customer service, and there are multiple ways to get in touch with their customer support team. Here are the various methods you can use to contact Southwest Airlines Customer Service:


You can call the Southwest Airlines customer service phone line 24/7 at 1-800-I-FLY-SWA (1-800-435-9792) for general inquiries, flight information, and baggage-related issues[1][2]. For customers who need to call while outside of the United States, additional customer service phone numbers are available[2]. If you prefer to ask your travel questions in Spanish, you can call Southwest at 1-800-VAMONOS (1-800-826-6667) [2].

For Southwest Rapid Rewards Customer Service, dial 1-800-445-5764[2]. If you need assistance with the transportation of human remains, call (888) 922-9525 for domestic and (214) 792-1333 for international transportation[3].

Social Media

Southwest Airlines is active on social media, and you can contact their customer service team through Twitter by sending a direct message to @SouthwestAir[1]. This can be particularly effective if hold times are long or you’re not getting the results you need over the phone. You can also reach out to the customer service team via Facebook Messenger[1].


Southwest Airlines offers an email customer service option. Customers can go to the email section on their website and choose the appropriate category for their inquiry[1].

Live Chat

You can contact Southwest Airlines customer service via live chat through the Southwest app[4]. This can be a convenient option if you prefer not to call or use social media.


If you prefer to write a letter, you can send your inquiry or feedback to Southwest Airlines through postal mail[2]. The mailing address can be found on their website.

In summary, there are various ways to contact Southwest Airlines Customer Service, including phone, social media, email, live chat, and mail. Choose the method that best suits your needs and preferences to get the assistance you require.


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