If you’re experiencing issues with JetBlue’s in-flight WiFi, also known as Fly-Fi, there are several troubleshooting steps you can try to fix the problem. Here’s a step-by-step guide to help you resolve the issue:
Activate Airplane Mode: Turn on Airplane Mode on your device, wait for a few seconds, and then turn it off. This will reset your device’s network connections and may help establish a connection with JetBlue’s WiFi.
Forget and reconnect to the Fly-Fi network: Go to your device’s WiFi settings, select the Fly-Fi network, and choose the option to “Forget” the network. Restart your device, then go back to the WiFi settings and reconnect to the Fly-Fi network.
Disable automatic updates and cloud services: Turn off automatic updates for your apps and device software, as well as any cloud services like iCloud or Google Drive that may be syncing in the background. These activities can consume bandwidth and cause issues with the WiFi connection.
Remove custom DNS settings: If you’re using a custom DNS server, it may be incompatible with JetBlue’s in-flight WiFi. Remove any custom DNS settings from your device and try connecting again.
Check for captive portal: Some in-flight WiFi networks require you to accept terms and conditions or sign in through a captive portal. Open your browser and try navigating to www.flyfi.com or www.flyfijetblue.com to see if a login screen appears.
Disable Private Relay (iOS 15): If you’re using an iPhone or iPad with iOS 15, disable the Private Relay feature in your device’s settings, as it may interfere with the in-flight WiFi connection.
If none of these steps work, you can contact JetBlue’s customer support for further assistance. Keep in mind that in-flight WiFi performance may vary depending on factors such as the number of connected users, network congestion, and the aircraft’s location.