How to Get a Refund from Spirit Airlines: A Step-by-Step Guide

Getting a refund from Spirit Airlines can be challenging, but it's not impossible. Follow these four steps to increase your chances of a successful refund.

Getting a refund from Spirit Airlines can be a bit challenging, as the process is not as straightforward as with other airlines. However, by following the steps below, you can increase your chances of receiving a refund.

Step 1: Check if you are eligible for a refund

According to the Spirit Airlines Refund Policy, you may be eligible for a refund in the following scenarios:

Step 2: Cancel your reservation

To cancel your reservation, you can:

Step 3: Request a refund

To request a refund, you can:

  • Call Spirit Guest Care at 855-728-3555[3].
  • Send a message using the form on the Spirit “Complaint or Compliment” webpage[3].
  • Send a letter to Spirit’s offices at Corporate Guest Relations, Attention: [3].

Step 4: Wait for confirmation and refund processing

If you are owed a refund, Spirit Airlines must process the refund and provide credit within 7 business days if you paid by credit card, and 20 business days if you paid by cash or check[2].

Keep in mind that getting a refund from Spirit Airlines may require persistence and patience. Some customers have reported success in getting refunds after multiple attempts or by escalating their request to a supervisor[5]. If you are not satisfied with the response from Spirit Airlines, you can file a complaint with the U.S. Department of Transportation[6].

In some cases, Spirit Airlines may offer a credit or voucher instead of a refund. If you prefer a refund, you may need to negotiate with the airline or escalate your request[7]. It’s always best to have travel insurance with Spirit Airlines to safeguard your purchase.

Citations:
[1] https://customersupport.spirit.com/category/article/KA-01195
[2] https://milepro.com/how-to-get-a-refund-from-spirit-airlines/
[3] https://www.nerdwallet.com/article/travel/how-to-get-spirit-airlines-refund
[4] https://thepointsguy.com/news/spirit-airlines-ticket-refund-text/
[5] https://www.reddit.com/r/spiritair/comments/w1ca6y/i_got_my_money_back_from_spirit_airlines_and_you/
[6] https://www.cheapflightinfo.com/travel/flight/can-i-get-a-refund-from-spirit-airlines
[7] https://www.reddit.com/r/Flights/comments/hnxjz1/spirit_airlines_denying_flight_refund/

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