Getting a refund from Spirit Airlines can be a bit challenging, as the process is not as straightforward as with other airlines. However, by following the steps below, you can increase your chances of receiving a refund.
Step 1: Check if you are eligible for a refund
According to the Spirit Airlines Refund Policy, you may be eligible for a refund in the following scenarios:
- If you cancel your reservation within 24 hours of booking and your flight is at least seven days away, you are eligible for a full refund[1].
- If Spirit Airlines cancels your flight, you may be eligible for a refund in the form of travel credits or a refund to your original form of payment[2].
Step 2: Cancel your reservation
To cancel your reservation, you can:
- Visit the Spirit Airlines website and go to the “My Trips” section. Enter your name and confirmation number, then follow the steps to cancel your flight[1].
- Call Spirit Airlines customer service at 855-728-3555[3].
- Text Spirit Airlines at 48763 or use WhatsApp at 855-728-3555[4].
Step 3: Request a refund
To request a refund, you can:
- Call Spirit Guest Care at 855-728-3555[3].
- Send a message using the form on the Spirit “Complaint or Compliment” webpage[3].
- Send a letter to Spirit’s offices at Corporate Guest Relations, Attention: [3].
Step 4: Wait for confirmation and refund processing
If you are owed a refund, Spirit Airlines must process the refund and provide credit within 7 business days if you paid by credit card, and 20 business days if you paid by cash or check[2].
Keep in mind that getting a refund from Spirit Airlines may require persistence and patience. Some customers have reported success in getting refunds after multiple attempts or by escalating their request to a supervisor[5]. If you are not satisfied with the response from Spirit Airlines, you can file a complaint with the U.S. Department of Transportation[6].
In some cases, Spirit Airlines may offer a credit or voucher instead of a refund. If you prefer a refund, you may need to negotiate with the airline or escalate your request[7]. It’s always best to have travel insurance with Spirit Airlines to safeguard your purchase.
Citations:
[1] https://customersupport.spirit.com/category/article/KA-01195
[2] https://milepro.com/how-to-get-a-refund-from-spirit-airlines/
[3] https://www.nerdwallet.com/article/travel/how-to-get-spirit-airlines-refund
[4] https://thepointsguy.com/news/spirit-airlines-ticket-refund-text/
[5] https://www.reddit.com/r/spiritair/comments/w1ca6y/i_got_my_money_back_from_spirit_airlines_and_you/
[6] https://www.cheapflightinfo.com/travel/flight/can-i-get-a-refund-from-spirit-airlines
[7] https://www.reddit.com/r/Flights/comments/hnxjz1/spirit_airlines_denying_flight_refund/
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