Getting a refund from Spirit Airlines can be a bit challenging, as the process is not as straightforward as with other airlines. However, by following the steps below, you can increase your chances of receiving a refund.
Step 1: Check if you are eligible for a refund
According to the Spirit Airlines Refund Policy, you may be eligible for a refund in the following scenarios:
- If you cancel your reservation within 24 hours of booking and your flight is at least seven days away, you are eligible for a full refund.
- If Spirit Airlines cancels your flight, you may be eligible for a refund in the form of travel credits or a refund to your original form of payment.
Step 2: Cancel your reservation
To cancel your reservation, you can:
- Visit the Spirit Airlines website and go to the “My Trips” section. Enter your name and confirmation number, then follow the steps to cancel your flight.
- Call Spirit Airlines customer service at 855-728-3555.
- Text Spirit Airlines at 48763 or use WhatsApp at 855-728-3555.
Step 3: Request a refund
To request a refund, you can:
- Call Spirit Guest Care at 855-728-3555.
- Send a message using the form on the Spirit “Complaint or Compliment” webpage.
- Send a letter to Spirit’s offices at Corporate Guest Relations, Attention: .
Step 4: Wait for confirmation and refund processing
If you are owed a refund, Spirit Airlines must process the refund and provide credit within 7 business days if you paid by credit card, and 20 business days if you paid by cash or check.
Keep in mind that getting a refund from Spirit Airlines may require persistence and patience. Some customers have reported success in getting refunds after multiple attempts or by escalating their request to a supervisor. If you are not satisfied with the response from Spirit Airlines, you can file a complaint with the U.S. Department of Transportation.
In some cases, Spirit Airlines may offer a credit or voucher instead of a refund. If you prefer a refund, you may need to negotiate with the airline or escalate your request. It’s always best to have travel insurance with Spirit Airlines to safeguard your purchase.
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