How to Get a Refund from Spirit Airlines: A Step-by-Step Guide

Getting a refund from Spirit Airlines can be challenging, but it's not impossible. Follow these four steps to increase your chances of a successful refund.

Getting a refund from Spirit Airlines can be a bit challenging, as the process is not as straightforward as with other airlines. However, by following the steps below, you can increase your chances of receiving a refund.

Step 1: Check if you are eligible for a refund

According to the Spirit Airlines Refund Policy, you may be eligible for a refund in the following scenarios:

Step 2: Cancel your reservation

To cancel your reservation, you can:

Step 3: Request a refund

To request a refund, you can:

  • Call Spirit Guest Care at 855-728-3555[3].
  • Send a message using the form on the Spirit “Complaint or Compliment” webpage[3].
  • Send a letter to Spirit’s offices at Corporate Guest Relations, Attention: [3].

Step 4: Wait for confirmation and refund processing

If you are owed a refund, Spirit Airlines must process the refund and provide credit within 7 business days if you paid by credit card, and 20 business days if you paid by cash or check[2].

Keep in mind that getting a refund from Spirit Airlines may require persistence and patience. Some customers have reported success in getting refunds after multiple attempts or by escalating their request to a supervisor[5]. If you are not satisfied with the response from Spirit Airlines, you can file a complaint with the U.S. Department of Transportation[6].

In some cases, Spirit Airlines may offer a credit or voucher instead of a refund. If you prefer a refund, you may need to negotiate with the airline or escalate your request[7]. It’s always best to have travel insurance with Spirit Airlines to safeguard your purchase.


Leave a Comment

Your email address will not be published. Required fields are marked *

Scroll to Top