how to request a refund from southwest airlines

Learn how to request a refund from Southwest Airlines with these simple steps. Check eligibility, fare types, and submit refunds for travel disruptions.

To request a refund from Southwest Airlines, follow these steps:

  1. If you can still see your itinerary on or in the Southwest app, go to or open the Southwest app and select “Look Up Reservation” in the menu. If you booked your trip using your Rapid Rewards account and are logged in, you can look it up in your account[1].
  2. Enter your confirmation number and the passenger’s name on the reservation[1].
  3. If your flight is eligible for a refund, you can cancel it without any fees. The type of refund depends on the fare type purchased. You’ll either get a credit for future use (Wanna Get Away fare, complete rebooked travel within one year of original purchase) or a refund (Business Select and Anytime fares) [2].
  4. If you need to request a refund for other reasons, such as nonrefundable travel exceptions or reimbursements for disrupted flights, you can write to the Southwest Airlines Refunds Department at the following address:

Southwest Airlines Refunds Department
P.O. Box 36649
Dallas, Texas 75235-1649

Make sure to include your unused ticket information or proof of purchase and/or the confirmation number[1].

  1. For reimbursements related to travel disruptions, submit your receipts via Southwest’s Email Us webpage. Select “Complaint,” “Comment/Question,” or “Compliment,” then click on “Travel Disruption,” and then click on “Expense Reimbursement Request”[3].
  2. If you’re experiencing difficulties connecting with the airline over a refund request, you can file a complaint with the Department of Transportation’s Office of Aviation Consumer Protection[4].

Keep in mind that the U.S. Department of Transportation requires airlines to make refunds promptly within seven business days for purchases by credit card or within 20 days if paid by cash or check[3].


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