Southwest Airlines Cancellation Policy

Discover Southwest Airlines' customer-friendly cancellation policy, which allows cancellations without fees up to 10 mins before departure. Read on.

Southwest Airlines is known for its customer-friendly change and cancellation policies, which stand out as one of the most flexible in the industry[1]. Here’s a comprehensive overview of Southwest Airlines’ cancellation policy.

No Cancellation Fees

Southwest Airlines allows you to cancel your flight at any time without any cancellation fees, up to 10 minutes before the flight’s scheduled departure time[2][1]. This policy applies to all fare types, including Wanna Get Away and Wanna Get Away Plus[3].

Refunds and Flight Credits

If you cancel your flight, you’re eligible to receive 100% of your ticket value as a refund to your original form of payment[4]. For non-refundable reservations canceled within 24 hours of booking, you can receive a refund of any fare back to the original form of payment or choose to convert the airfare into flight credit, which can be used toward future travel[3].

If you paid for the flight with Rapid Rewards points, the points will be automatically refunded to your account[5]. Any taxes and fees paid along with your points can either be converted to travel funds for future travel or refunded back to the original method of payment[1].

How to Cancel Your Flight

Canceling your Southwest flight is fairly simple. You can go to or look up your reservation in the Southwest mobile app[1]. Enter the ticketed passenger’s first name and last name, along with the confirmation number of the reservation[1].

Flight Cancellations During the Trip

If Southwest cancels your flight in the middle of your trip, the best option is to work with the gate agent or customer service to be rebooked for free on the next available flight[6]. If you decide not to travel due to the cancellation, Southwest must refund the unused portion of your ticket[6]. You are also entitled to a refund of any other fees that you paid for that flight, including checked bag and Early Bird check-in fees[6].

In case of flight cancellations, it’s crucial to know your rights and act quickly. By being proactive, you can update your flight plans and minimize disruptions to your travel itinerary[6].


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