A Guide to Sun Country Airlines’ Flexible Refund Policy: Conditions and Process

Learn about Sun Country Airlines' customer-friendly policies, including their flexible refund policy. This overview includes refund eligibility and the process to request a refund.

Sun Country Airlines is known for its customer-friendly policies, including a flexible refund policy that allows passengers to cancel or change their travel plans with ease. This article will provide an overview of Sun Country Airlines’ refund policy, including the conditions under which refunds are granted and the process for requesting a refund.

24-Hour Cancellation Policy

Sun Country Airlines offers a 24-hour cancellation policy, which allows passengers to cancel their flight within 24 hours of booking without any penalty, provided that the ticket was booked at least 7 days before the scheduled departure[1]. This policy applies only to normal published airfares and does not apply to group and tour bookings, Sun Country Vacation package bookings, land products, and other non-air products and activities[1].

Refund Eligibility

Passengers may be eligible for a full or partial refund under the following circumstances:

  • Significant delay: If the flight is delayed by 6 hours or more, passengers are allowed to cancel their flight and receive a full refund[1].
  • Flight cancellation: If Sun Country Airlines cancels the flight and the alternative flight’s timings do not suit the passenger, they are allowed to cancel and receive a full refund[1][2].
  • Involuntary denied boarding: Passengers who are denied boarding involuntarily are entitled to a full refund, plus additional compensation depending on the circumstances[1].
  • Severe weather: Passengers may be eligible for a refund if the flight is disrupted due to severe weather[3].
  • Flight cancellation up to 60 days before scheduled departure[3].

Refund Process

According to Sun Country Airlines’ refund policy, tickets that qualify for a refund will be processed as follows:

  • Refunds for tickets purchased by credit card will be processed within 7 days of receiving the refund request[1].
  • Refunds for tickets purchased with cash or other forms of payment may take longer to process[4].

Passengers can claim their refund through the official website of Sun Country Airlines within the provided time limit[4].

Fare Rules and Refund Amounts

The amount of refund that passengers receive depends on the fare rules of Sun Country Airlines[4]. For example:

  • Standard fare: Passengers who purchased a Standard fare will not receive a refund if they cancel their reservation. However, they can still use the value of their ticket towards future travel on Sun Country Airlines within one year of the original booking date[2].
  • Plus or Premium fare: Passengers who purchased a Plus or Premium fare can cancel their reservation and receive a refund of the original ticket price, minus a cancellation fee of $50 per person[2].

If Sun Country Airlines cancels a flight, passengers will receive a full refund, regardless of the fare type[2]. They may also be eligible for compensation, depending on the circumstances[2].

In conclusion, Sun Country Airlines’ refund policy is designed to provide flexibility to passengers who need to change or cancel their travel plans. By understanding the conditions under which refunds are granted and the process for requesting a refund, passengers can make informed decisions about their travel plans with Sun Country Airlines.

Citations:
[1] https://www.travomojo.com/cancellation-policy/sun-country-cancellation-policy/
[2] https://www.linkedin.com/pulse/sun-country-airlines-cancellation-policy-know-your-rights-arena
[3] https://airlinespolicy.com/cancellation-policy/sun-country-cancellation-policy/
[4] https://cancellationflights.com/sun-country-cancellation-policy/

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